Privacy Policy

D's Custom Woodworks and Services LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our woodworking and contracting services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a free consultation or project estimate
• Fill out a contact form on our website
• Call, email, or text us about a project
• Schedule an in-home consultation
• Enter into a contract for our services
• Leave a review or testimonial
• Interact with us on social media

This information may include:

• Full name
• Email address
• Phone number
• Home address (for project location)
• Project details and specifications
• Photos of your project space
• Payment information (processed securely through our payment processor)
• Any other information you choose to provide

Project Information

When you hire us for a project, we collect information about your property and project requirements, including:

• Property measurements and specifications
• Material preferences and design choices
• Project timeline and scheduling preferences
• Photos and videos of your project (before, during, and after)
• Special requirements or accessibility needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website
• Geographic location (city/state level)
• Date and time of visit

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Prepare project estimates and proposals
• Schedule consultations and project work
• Execute and complete your woodworking projects
• Process payments and maintain financial records
• Send project updates, appointment reminders, and completion notifications
• Request feedback and reviews
• Improve our services and website
• Create marketing materials (with your permission for project photos)
• Send occasional updates about our services (with your consent)
• Comply with legal obligations and contracts

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third parties who help us operate our business, such as website hosting providers, payment processors, email service providers, and accounting software
• Material suppliers: When necessary to fulfill your project, we may share relevant details with lumber yards, hardware suppliers, or specialty vendors
• Subcontractors: Occasionally we work with trusted subcontractors who may need access to project details
• Insurance and bonding companies: As required for our licensed and insured status
• Legal requirements: When required by law, court order, or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of our business

All third parties are obligated to protect your information and use it only for the purposes we specify.

Use of Project Photos

We take pride in our work and may request permission to photograph completed projects for:

• Our website portfolio gallery
• Social media posts and marketing materials
• Print advertising and brochures
• Before/after project showcases

You have complete control over this and can:

• Grant permission for specific uses
• Request that we keep your project private
• Ask us to use photos without identifying your location
• Withdraw permission at any time by contacting us

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and understand how visitors use our site
• Improve user experience and website functionality
• Track the effectiveness of our marketing efforts
• Provide relevant content and advertising

You can control cookies through your browser settings. However, disabling cookies may limit some features of our website. Most browsers allow you to refuse cookies or delete existing cookies.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage of physical and digital records
• Limited access to personal information by employees and contractors
• Regular security assessments and updates
• Secure payment processing through PCI-compliant processors

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Honor our warranty obligations
• Comply with legal and contractual requirements
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

Project records, including contracts and payment information, are typically retained for at least 7 years as required by business and tax regulations.

Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw consent: Withdraw permission for photo use or other consented uses
• Data portability: Request a copy of your data in a portable format
• Object: Object to certain uses of your information

To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.

Washington State Privacy Rights

If you are a Washington resident, you have additional rights under Washington's privacy laws, including the right to know what personal information we collect about you and how it is used, shared, and sold.

Marketing Communications

We may send you marketing communications about our services, special offers, or updates. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying "STOP" to text messages
• Contacting us directly

Even if you opt out of marketing communications, we may still send you transactional messages related to your projects and service requests.

Third-Party Links

Our website may contain links to third-party websites (such as material supplier sites, social media platforms, or review sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: